Kochi Metro introduces UPI-based payments at ticket vending machines

Kochi: Kochi Metro Rail Limited (KMRL) has introduced UPI-based payments at Ticket Vending Machines (TVMs) across all metro stations. The ticket vending machine was inaugurated by Transport Commissioner Nagaraju C at a function held at JLN Stadium Station on Monday.

The initiative aims to provide a faster, more user-friendly ticketing experience while reducing dependency on cash transactions.

Loknath Behera, managing director of KMRL, said that the UPI-based TVMs marks the latest in a series of initiatives aimed at making ticket booking faster and more convenient for passengers.

“Only a few metro systems in the country have integrated UPI with vending machines. Kochi Metro is proud to be one among them,” he said. “Several new systems have been introduced to reduce dependency on ticket counters. Our ultimate goal is to transition to a completely digital ticketing system.”

With the integration of UPI at TVMs, metro travelers can now purchase tickets instantly by simply scanning a QR code and making a payment using any UPI-enabled mobile application. This eliminates the need for physical cash or card transactions, reduces waiting time at counters, and ensures a smooth, contactless, and secure payment process. It is especially beneficial during peak hours, as it helps decongest ticket counters and offers commuters a quicker alternative to access metro services.

"KMRL has consistently championed the adoption of digital ticketing, recognizing its multiple benefits for both commuters and the environment. In addition to the existing Kochi1 mobile app, KMRL has previously launched WhatsApp/ Google Wallet based ticketing and integrated with applications built on the Open Network for Digital Commerce (ONDC) to offer paperless digital tickets in the form of mobile QR codes," KMRL said in a statement.

KMRL’s digital tickets are currently available on the ONDC platform through a wide range of popular applications including, Google Maps, Paytm, PhonePe, RedBus, Tummoc, Yatri, EaseMyTrip, Rapido, Telegram ( My Metro Kochi), Kerala Savaari.

To further enhance the digital travel experience, KMRL has also made significant improvements to QR code scanning efficiency at Automated Fare Collection (AFC) gates across all stations. This has led to a noticeable increase in digital ticket adoption among passengers.