Flight disruptions: European Union mandates ticket refunds within 14 days

Air passengers in Europe will soon benefit from stronger consumer protection rights following a decisive vote by the European Parliament. Under the newly approved regulations, airlines must issue a full ticket refund within 14 days if a flight is cancelled or significantly disrupted. The mandate applies universally, including to bookings made through travel agencies or third-party online booking platforms.

The legislation passed overwhelmingly with 652 votes in favour, just two against, and eight abstentions. This move builds directly upon the comprehensive aviation rights package adopted in July last year.

Airlines held directly responsible for refunds
To streamline claims, a standardised common application form will be published on the European Commission website, available in all official EU languages. Passengers can submit this form directly to request compensation when disruptions occur. Crucially, the law addresses long-standing friction over third-party bookings: if a travel agent or online platform delays payment, the operating airline is legally bound to step in and reimburse the customer directly. Additionally, all airline ticket prices displayed online must now transparently include at least one item of hand luggage free of charge.

Enhanced support for travellers with disabilities
The new legal framework also reinforces protections for travellers with disabilities. Personal assistants accompanying disabled passengers will now be eligible for free travel on all flights, bringing aviation standards in line with EU policies already operational across train, bus, and ferry networks.

Prioritising citizens over corporate profits
Highlighting the consumer-first approach of the legislation, Italian Socialist MEP Matteo Ricci, who spearheaded the bill, reaffirmed the Parliament's stance. He stressed that European lawmakers prioritise the fundamental rights of citizens over airline profits.