Thiruvananthapuram: The government has issued guidelines to correct errors and discrepancies in MEDISEP health insurance cards.

To correct errors in details on MEDISEP cards and hospital-issued identity cards, beneficiaries must visit www.medisep.kerala.gov.in. From this website, they must download their status report from the “status” menu to verify details such as pension number, employee ID, PPO number, pension ID, date of birth, and the name of the department or treasury.

If corrections are needed or if a person has been excluded or needs to be added, employees must apply their respective DDOs before September 10. Pensioners and family pensioners should submit their applications to the relevant treasury officers.

Newborns must be added to the dependents list on the portal within 90 days of the birth. Those who get married should add their spouse’s name within one month of the wedding.

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Once corrections are made and verified by the DDOs, beneficiaries should download the status report again and cross-check it against the MEDISEP card upon receipt.

If beneficiaries are unable to download the MEDISEP card even after making corrections and completing verification due to technical issues, they can contact the toll-free number 1800 425 1857 or email info.medisep@kerala.gov.in.

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