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Immediately report wrongful deductions by calling the dedicated national toll-free helpline at 1033. Alternatively, you can file a formal complaint by emailing the details of the transaction to falsededuction@ihmcl.com to initiate a chargeback process.
A FASTag dispute at Vettichira Toll Plaza resulted in a physical altercation between employees and passengers, with police acknowledging resident complaints about aggressive behaviour.
The shift is expected to boost ‘Ease of Commuting’ for highway users.
FASTag glitches and toll staff confrontations are causing significant traffic snarls at Olavanna Toll Plaza on National Highway 66.
From November 15, 2025, vehicles entering a fee plaza without a valid or functional FASTag will be charged 1.25 times the regular toll if the payment is made through UPI.
The road transport and highways minister said the initiative is a major step toward hassle-free travel across the National Highway network.
The new FASTag design, intended for Class 4 vehicles, including cars, jeeps, and vans, offers several benefits, such as easier vehicle identification and preventing incorrect toll charges.
The current e-mandate framework requires a pre-debit notification at least a 24-hours before the actual debit from the customer's account.
FASTags that are older than five years should be strictly replaced, while the KYC details of the FASTags that are three to five years old must be updated.
This will help avoid penalties or double fee charges while commuting on National Highways.
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