Kottayam: Services of some of the main telecom operators in Kerala were affected on Saturday after the fiber optic link to the state was damaged.
Services of Idea Cellular and Bharti Airtel were disrupted since Saturday morning. The services of Idea Cellular were completely affected while subscribers of Bharti Airtel were able to receive calls in some places. Services that require connectivity have also been cut.
The main optical network fiber in Kerala has been cut and it would take hours to get it repaired.
Since morning, many people have been trying to contact customer services, but the calls were not going through. While the problem started in the wee hours on Saturday, people started calling Customers Care after services were not restored for hours. The services were restored by evening.
“This morning, as a result of a power outage, people in Kerala experienced connectivity problems on the Idea network. However, the problem was resolved and the network restored," an Idea spokesperson said in release.
Regreting the inconvenience caused to the customers, the network provider said they have extended free local/STD calling of 100 minutes, valid for 48 hours starting Saturday midnight.” Idea Spokesperson.
