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These regulations do not apply to tickets that are booked prior to May 2, 2024.
Instances where the luggage appears to have been torn, cracked, or suffered other forms of damage come under the definition of damage to the luggage.
Details of the luggage, address for communication, and contact details should be furnished along with the complaint.
The one handbag rule should be mentioned in the ticket and boarding pass.
Here's why travellers need to shift their focus to connected suitcases with related gadgets
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