Tata Business Support Services (TBSS) is among India’s premier Customer Experience (CX) management companies, with over ten years of sectoral expertise. Photo: ReutersKochi: Quess Corp Limited, India’s leading integrated business services provider, announced on Monday that it has signed a definitive agreement with Tata Sons and Tata Capital to acquire a 51% stake in Tata Business Support Services (TBSS).
Tata Sons will hold the remaining 49%.
The transaction is expected to close in the next few weeks, subject to the fulfillment of customary closing conditions.
Shortly after closing, following the conclusion of the appropriate regulatory formalities, the company is also expected to rebrand itself to showcase its new corporate identity.
Tata Business Support Services is among India’s premier Customer Experience (CX) management companies, with over ten years of sectoral expertise..
The company serves diverse third-party clients in the BFSI, Auto &Manufacturing, Telecom& Media, Retail and in emerging industries, in India and abroad, with an employee strength of 27,000, handling 500 million customer transactions every year.
Headquartered in Hyderabad, the company has a Unique 'One India' model, comprising 27 delivery centers.
Ajit Isaac, chairman and managing director of Quess Corp, said, “We are excited about our partnership with the Tata Group. This investment marks a significant milestone for Quess in its journey to build a world class business services platform.”
Praveen Kadle, chairman of TBSS and managing director of Tata Capital, said, “The Tata group has nurtured TBSS over the last ten years over which time, it has grown to become a significant CX solution provider in the Indian business process outsourcing industry. The addition of Quess will further expand the company and let it continue to grow from strength to strength.”
Srinivas Koppolu, chief executive officer, and his team, will continue to lead the Company.
Commenting on the transaction, Koppolu said, “We are excited to be part of this journey. With the additional support of Quess, we are confident that we can expand into newer markets, acquire the latest digital competencies and provide stronger career opportunities to our employees, all the while offering better value to our customers and stake holders.”
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